StaySynced Basic

Level 1 (Core)

Quarterly Remote Health Audit: Checking router logs and signal strength.
Security Patching: Automatic firmware updates for all network hardware.
Priority Remote Support: "First-in-line" response for Wi-Fi or streaming issues.
Speed Verification: Monthly report showing they are getting the speeds they pay for.

Everything in Level 1 plus:

Bi-Annual On-Site "Tune-up": Physical inspection of racks, cleaning of dust/fans, and cable management audit.
Device Lifecycle Management: Tracking the age of hardware (e.g., "Your UPS battery is 3 years old; we should swap it before the next storm").
Network Segmentation: Keeping "Guest" and "IoT" (cameras/fridge) devices separate from private data for security.
Backup Verification: Ensuring cloud/local backups for NVR cameras and business data are actually running.

Everything in Level 2 plus:

24/7 Proactive Monitoring: You get an alert before the client even knows their internet is down.
ISP Advocacy: We work with the cable/fiber company for you and handle the troubleshooting.
Annual System Roadmap: A formal consultation on upcoming tech upgrades (e.g., "Moving to Wi-Fi 7 next year").
Loaner Hardware: In case of network product failures, we drop in a temporary unit to keep you online.

Everything in Level 3 plus:

24/7 Home Automation Monitoring: OvrC integration within your Control4 ecosystem to provide professional-grade remote monitoring, allowing us to proactively reboot unresponsive hardware and resolve system glitches without ever needing to step foot in your home.
Firmware Stabilization: Selective firmware updates (holding updates until they are proven stable for Control4 drivers).
Voice Control Optimization: Ongoing support for Alexa, Google Assistant, or Siri integration.
Control4 OS Management: Proactive monitoring of Director status, Zigbee/Z-Wave mesh health, and 4Sight renewal management.

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